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| Support Sources... | ||
| User's Manual | The User's manuals provided with the software offer detailed information on installing, executing, and navigating the software, along with descriptions of the various features associated with each product. Depending on the product, the manual may contain one or more examples on using the program. Refer to the Table of Contents or Index of the Manual to review its contents. | |
| Online Help | Each product is supported by an extensive online help document. This document is accessed through the "Help" menu of the appropriate program, or can it be opened from the "Start" menu entry for the associated program. The online help contains various information about the software's operations, including an extensive set of examples and how-to instructions. Use the "Index" or "Find" tab on the main Help screen to find a topic. | |
| This Site | This website provides a list
of Frequently Asked Support Questions, along with answers. View the
remaining portion of the this page to browse the list. The site also contains software updates for our programs. If you are experiencing problems and have not updated your version of the software recently, click here to download the latest program version. |
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| Personal Technical Support | If you cannot find the answer to your question in the above sources or in the Frequently Asked Questions list. Please click here to contact us. | |
| Frequently Asked Support Questions... | ||
| Windows Vista... | ||
| Theoretically all of our products will operate on Windows Vista and any of the Windows 64 Bit Operating Systems. Microsoft however has not made the migration completely transparent friendly. A few issues with these operating systems are listed below: | ||
| Help System
Does Not Function Correctly When I select the Help menu item I receive a message about winhlp32.exe not being supported - what does this mean?
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Microsoft
decided that the traditional Windows help system would no longer be
supported in Vista. Up until Vista, most applications used a help system
supported by the Window operating system using a file called winhlp32.exe.
The file traditionally was provided by Microsoft as part of the Windows
operating system. The file was not included in the Vista operating system.
Microsoft originally stated that it would not support help systems that
relied on this file, however it now does provide a "fix" for this issue.
Click here to view
information about the issue and access a link to the fix.
Unfortunately the fix provided by Microsoft does not include the help file which explains how to use the help system. This file is called winhlp32.hlp and must be installed in the same directory as the winhlp32.exe file (usually the \Windows directory) to work correctly. Click here to download the file from our website. Choose to save the file in the \Windows directory on your machine, then extract the file after downloading. You will need the appropriate administrative access to save and extract the file to this directory. |
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| Unable To
Install Software On 64 Bit Operating System When I try to install GASWorkS, GASCalc, or StationManager on a machine running a 64 bit version of Windows, I receive a message saying that the setup file is for a different machine type - what does this mean?.
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64 Bit version
of XP and Vista do not support certain older installation programs. The
original installation development application used to create the setup
routines for older versions of our products is not supported on
Microsoft's 64 bit operating systems. Version of our software shipped or
downloaded after March 30, 2007 use a new setup routine and should be
compatible with current (as of March 30, 2007) 32 and 64 bit versions of
Windows.
If your software was shipped before March 30, 2007 click here to request a new setup routine. Include your contact information and the name of the company that the software is licensed to in the request. |
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| Read-only
Message Or Runtime Error 75 When I try open a GASWorkS, GASCalc, or StationManager file or try to close one of these programs I receive a message that one of the files is read-only or receive a Runtime Error 75 - what does this mean?.
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All of our
programs require full read, write, and execute privileges to there
associated directories. New security measures in Vista are preventing the
program from writing (or overwriting) files that the program needs to
function correctly. You will need to ensure that the current Windows User
has "full control" permission to the application's "root" directory and
all subdirectories. For example, the User would need full control over the
\program files\ gasworks 9 directory and all of its subdirectories. The
permission settings may be changed using Windows Explorer. In general, to make the change: Using Explorer, find the application's root directory, right click on the folder icon for the directory. Select Properties. Select the Security tab. Select Edit. Select the appropriate User from the "Group or users name" list. Check "allow" next to the "full control" item. Select Apply. Select OK a few times to close the Properties screen. You will need the appropriate administrative access to make these changes. |
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| GASWorkS 9.0... | ||
| Application
Limit Exceeded Error How do I restart the software after I receive this message? |
GASWorkS has a
counter that keeps track of how many Users are concurrently using each copy of the
program. Unless you are using a network version of the
program, the default User limit is one. If GW is abnormally shutdown (for
example if the computer is shutdown while GW is running, or a "fatal" error
occurs) the counter becomes corrupt and must be reset. To reset the
counter, refer to page ii of the User's Manual, or
click here to view/download a copy of the
instructions.
Pay special attention to the placement of the spaces in the command string. |
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| Hardware Key
Not Found When I try to solve, I receive a message that the hardware key cannot be found. How do I fix this problem? |
Some versions of the software are protected by a hardware key (dongle). If a key is provided, it must be installed in the computer running the software. One of two types of keys may be used, a USB key or a printer port key. When using either key additional software must generally be manually installed. Instructions for installing the required software is listed in the "readkey.txt" file located on the CD provided with the software, or click here to view/download a copy of the instructions. | |
| Running
GASWorkS On A Network Can GASWorkS be installed and executed on a network? |
GASWorkS can be installed and run on a network. Certain installation steps need to be followed to ensure that it performs and executes efficiently. Click here to view/download a copy of the suggested installation procedures and considerations. | |
| Database
Features Not Working Why can't I export to a database or spreadsheet? Why can't I import a database or spreadsheet? Why aren't database or spreadsheet fields displayed when trying to attach an attribute file? |
GASWorkS uses a
Microsoft product called the "Jet Engine" to handle database transactions.
This is the same Engine that is used by various Microsoft and third party
database and spreadsheet applications. To work properly, GASWorkS 9.0
requires that Service Pack 8 or newer of the Engine
be installed.
Because so many applications use the Jet Engine, the Engine's files are often overwritten when a new application like Microsoft Office, Excel, or Access is installed on the User's machine. These applications generally contain older versions of the Engine. Click here to access information about the Service Pack from the Microsoft website, or click here to download the Service Pack from our website. If you are experiencing any of the listed database problems, download and install the Engine update. After downloading the update file, unzip or extract the contents of the file, double click on the resulting "exe" file and follow the instructions to install. |
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| GASWorkS 7.0... | ||
| Application
Limit Exceeded Error How do I restart the software after I receive this message?
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GASWorkS has a
counter that keeps track of how many Users are concurrently using each copy of the
program. Unless you are using a network version of the
program, the default User limit is one. If GW is abnormally shutdown (for
example if the computer is shutdown while GW is running, or a "fatal" error
occurs) the counter becomes corrupt and must be reset. To reset the
counter, refer to page ii of the User's Manual, or
click here to view/download a copy of the
instructions.
Pay special attention to the placement of the spaces in the command string. |
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| Hardware Key
Not Found When I try to solve, I receive a message that the hardware key cannot be found. How do I fix this problem?
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Some versions of the software are protected by a hardware key (dongle). The key must be installed in the parallel port of the computer running the software. When the software is installed on a machine running a Windows NT generation operating system (NT 4.0, Windows 2000, Windows ME, or Windows XP) , the system driver for the key must be manually installed. Instructions for installing the driver are listed in the "readme.txt" file located in the "\NTPatch" directory of the CD provided with the software, or click here to view/download a copy of the instructions. Install only the driver, ignore the "NT patch" instructions. | |
| GASCalc 4.0... | ||
| Application
Limit Exceeded Error How do I restart the software after I receive this message? |
GASCalc has a
counter that keeps track of how many Users are concurrently using each copy of the
program. Unless you are using a network version of the
program, the default User limit is one. If GC is abnormally shutdown (for
example if the computer is shutdown while GC is running, or a "fatal" error
occurs) the counter becomes corrupt and must be reset. To reset the
counter, refer to page ii of the User's Manual, or
click here to view/download a copy of the
instructions.
Pay special attention to the placement of the spaces in the command string. |
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